Refund policy

Refund & Return Policy

Last updated: October 24, 2026

Every Love & Shine Co.™ piece is made to order just for you, which helps us reduce waste and offer more designs. Because of this, we can't accept returns or exchanges for change of mind or the wrong size. Please check the size chart on each product page before ordering, and email us if you're unsure.

Damaged, defective or wrong items

If your order arrives damaged, misprinted, defective or isn't what you ordered, we'll make it right with a free replacement or a full refund.

Email loveandshineco@gmail.com within 14 days of delivery.
Include your order number and clear photos of the problem and the shipping label.
We'll reply within 1–2 business days with a replacement or refund. You usually don't need to send the item back.

Order changes and cancellations

Because production starts quickly, you can change or cancel an order within 12 hours of placing it. After that, it may already be in production and can't be changed.

eBooks and printables

Digital products are delivered instantly and can't be returned, so all sales are final. If a file is damaged, won't open or never arrived, email us and we'll send a working copy.

Wrong address or unclaimed packages

Please double-check your shipping address at checkout. We aren't responsible for orders shipped to an address entered incorrectly. Packages returned to us as undeliverable or unclaimed can be reshipped once you pay the new shipping cost.