Privacy policy

Last updated: October 24, 2026

Love & Shine Co.™ ("we," "us") respects your privacy. This policy explains what personal information we collect through loveandshineco.com, how we use it, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other privacy laws that apply to you.

Information we collect

Information you give us: your name, email, phone number, billing and shipping addresses, and anything you include when you contact us or request a custom order.
Order information: the products you buy, order history, returns and exchanges.
Payment information: payments are processed securely by Shopify Payments and other payment providers. We never see or store your full card number.
Automatic information: device and browser type, IP address, pages viewed and how you reached our site, collected through cookies and similar tools.

How we use it

To process, ship and support your orders, including returns and replacements.
To answer your questions and custom requests.
To send marketing emails, only if you sign up. Every email has an unsubscribe link.
To improve our website, prevent fraud and meet legal and tax obligations.

We never sell your personal information. We share it only with service providers who help us run the store, and only what they need:

Shopify, which hosts our store and checkout (Shopify Privacy Policy).
Payment processors to complete your payment.
Production and shipping partners who make and deliver your order, such as print suppliers, Canada Post and other carriers.
Marketing and analytics tools, such as email platforms and social media advertising (Instagram, TikTok), if you have allowed cookies or joined our list.
Authorities, when required by law.

Some of these providers store data outside Canada, including in the United States, where it may be subject to local laws.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how visitors use our site. You can refuse or delete cookies in your browser settings; some site features may not work without them.

Children's privacy

We sell products for children, but our website is meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

How long we keep it

We keep order records for as long as required for tax and accounting purposes (generally six years in Canada), and other information only as long as needed for the purposes above.

Your rights

You can ask to see, correct or delete the personal information we hold about you, or withdraw consent to marketing at any time. Email loveandshineco@gmail.com and we will respond within 30 days. You can also opt out of targeted advertising on our data sharing opt-out page. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

Security

Our checkout uses encryption (SSL), and we limit access to your information. No online system is completely secure, so please don't email us card numbers or passwords.